Terms of Service

1. Scope and contracting party

These Terms of Service (ToS) govern all contracts between MK IT Consulting Marcel Karras, based in Germany ("Provider"), and users ("User") regarding the use of the Zensu platform at app.zensu.dev.

These ToS apply to both consumers (within the meaning of section 13 BGB — German Civil Code) and businesses (section 14 BGB). Where the ToS distinguish between the two, this is stated explicitly. Conflicting terms of the User do not apply unless the Provider expressly agrees to them in writing.

2. Service description

Zensu is a Software-as-a-Service platform for Product Lifecycle Management. It supports the management of features across their entire lifecycle (idea, planning, implementation, testing, documentation, security, release, feedback) and provides API/MCP interfaces.

The Provider delivers its services on a best-effort basis. No specific service-level availability (SLA) is guaranteed during the free Closed Beta. Planned maintenance will be communicated in advance where possible.

3. Registration and user account

Registration is open to natural persons aged 16 or older. The User must provide truthful, complete, and up-to-date information during registration. The User is responsible for keeping account credentials confidential and must not share them with third parties.

4. Pricing, payment, contract term

Zensu is currently offered as a free Closed Beta. Future paid plans will be agreed separately prior to activation; the prices stated in the order process at the time of purchase will then apply. All prices are in Euro and include statutory VAT.

Paid plans renew automatically for the chosen term unless cancelled in text form at least 30 days before the end of the current period.

5. Right of withdrawal

Consumers (section 13 BGB) have a statutory right of withdrawal for distance contracts pursuant to section 356a BGB. Details are set out in the separate Right of Withdrawal notice. The electronic withdrawal form required by section 356a (3) BGB is available at app.zensu.dev/withdrawal.

Businesses (section 14 BGB) have no statutory right of withdrawal.

6. Warranty and limitation of liability

Statutory warranty provisions apply. In case of defects, the User may exercise the rights provided by law.

Towards consumers, the Provider is liable without limitation for intent, gross negligence, and for damages arising from injury to life, body, or health. For slight negligence, the Provider is liable only for the breach of material contractual obligations and only up to the typically foreseeable damage.

Towards businesses, the following additional restrictions apply: for slight negligence, liability is limited to typically foreseeable damage; indirect and consequential damages are excluded to the extent permitted by law.

7. Data protection

The Provider's Privacy Policy applies and informs you about the nature, scope, and purpose of personal-data processing pursuant to Art. 13 GDPR.

8. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the consumer's state of residence within the EU remain unaffected.

The exclusive place of jurisdiction for all disputes arising from this contract is Stuttgart, provided the User is a merchant, a legal entity under public law, or a special fund under public law. Otherwise, the statutory venues apply.

Should individual provisions of these ToS be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the permissible regulation that comes economically closest to the original intent.

Other languages: Deutsch