Zensu

Right of withdrawal

Version: 2026-10-18-v2

This notice concerns service contracts concluded by consumers directly with MK IT Consulting Marcel Karras for which a statutory withdrawal right exists. A separate purchase from Paddle is governed by the withdrawal information of the Paddle company named at checkout: https://www.paddle.com/legal/buyer-terms. Statutory withdrawal effects on related contracts, in particular under § 360 BGB, remain unaffected. Withdrawal requires no reason and no information beyond what is necessary to identify the contract unambiguously.

§ 1. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

MK IT Consulting Marcel Karras / Zensu Service, Enderstr. 94, 01277 Dresden, Germany Email:

of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory.

You may also use the electronic withdrawal function pursuant to section 356a BGB directly at

https://app.zensu.dev/withdrawal?lang=en

and submit it electronically. If you use this option, we will promptly confirm receipt of such a withdrawal (for example, by email).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

§ 2. Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notice of your withdrawal.

We will carry out such refund using the same means of payment that you used for the original transaction unless expressly agreed otherwise; in no event will you be charged any fees as a result of this refund.

§ 3. Model withdrawal form (Annex 2 to Art. 246a § 1 (2) EGBGB)

(If you wish to withdraw from the contract, please complete this form and return it, or use the electronic form at https://app.zensu.dev/withdrawal?lang=en.)

To: MK IT Consulting Marcel Karras / Zensu Service, Enderstr. 94, 01277 Dresden, Germany,

I/We (*) hereby give notice that I/we (*) withdraw from the contract I/we (*) entered into for the following service:

Service / contract: __________________

Ordered on (*): __________________

Received on (*): __________________

Name of consumer(s): _______________________________________________________________

Address of consumer(s): _______________________________________________________________

Date: __________________

Signature (only if notified on paper): _________________________

(*) Delete as appropriate.